Privacy Policy
Last updated: January 2026. We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how Lukki Casino (lukkicasino-online-nz.com) collects, uses, stores, and shares your personal information when you use our services. We are committed to handling your data responsibly and in compliance with applicable privacy legislation.
1. Information We Collect
We collect the following categories of personal data:
Identity Data
Name, date of birth, gender, nationality, government ID
Contact Data
Email address, phone number, physical address
Financial Data
Payment method details, transaction history, deposit/withdrawal records
Technical Data
IP address, browser type, device identifiers, login timestamps
Usage Data
Pages visited, games played, session duration, betting history
Marketing Data
Preferences, opt-in status for promotional communications
2. How We Use Your Information
We process your personal data for the following purposes:
- Creating and managing your player account
- Processing deposits, withdrawals, and bonus transactions
- Verifying your identity and age (KYC compliance)
- Detecting and preventing fraud, money laundering, and problem gambling
- Providing customer support and responding to queries
- Sending transactional communications (account updates, security alerts)
- Sending marketing communications where you have opted in
- Improving our website, games, and services through analytics
- Complying with legal obligations and regulatory requirements
3. Legal Basis for Processing
We rely on the following legal bases to process your data:
- Contract performance — to provide our gaming services and manage your account
- Legal obligation — to comply with KYC, AML, and responsible gaming regulations
- Legitimate interests — fraud prevention, security, and service improvement
- Consent — for marketing communications (withdrawable at any time)
4. Data Sharing & Third Parties
We do not sell your personal data. We share data only with trusted third parties where necessary:
- Payment processors — to handle deposits and withdrawals securely
- Identity verification services — for KYC compliance
- Game providers — software suppliers need session data to deliver game content
- Analytics providers — to understand website usage (data is anonymised where possible)
- Regulatory authorities — when required by law or court order
- Responsible gaming databases — to enforce self-exclusion across licensed operators
All third-party processors are bound by data processing agreements and handle your data only as instructed by us.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged in during a session (essential cookies)
- Remember your language and display preferences
- Analyse site traffic and improve performance (analytics cookies)
- Attribute registrations to marketing campaigns (marketing cookies)
You can manage cookies via your browser settings. Disabling non-essential cookies may affect some site features. Essential cookies cannot be disabled as they are required for the site to function.
6. Data Retention
We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure, to comply with regulatory and legal requirements including AML obligations. Financial transaction records are retained for 7 years.
After applicable retention periods, data is securely deleted or anonymised.
7. Your Rights
Subject to applicable law, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Correct inaccurate or incomplete personal data
Right to Erasure
Request deletion of your data (subject to legal retention requirements)
Right to Restriction
Restrict how we process your data in certain circumstances
Right to Portability
Receive your data in a structured, machine-readable format
Right to Objection
Object to processing based on legitimate interests or for marketing
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
8. Data Security
We implement industry-standard security measures to protect your data, including SSL/TLS encryption, firewalls, access controls, and regular security audits. Staff with access to personal data are bound by confidentiality obligations. However, no transmission over the internet is 100% secure and we cannot guarantee absolute security.
9. International Transfers
Where we transfer personal data outside New Zealand, we ensure appropriate safeguards are in place — including standard contractual clauses or adequacy decisions — to provide equivalent protection to that required under NZ privacy law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or site notice. The date at the top of this page indicates when it was last revised. Continued use of our services after notification constitutes acceptance of the updated policy.
11. Contact & Complaints
For privacy-related queries or to lodge a complaint, contact our Data Protection Officer:
Email: [email protected]
Response time: Within 30 days
If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner New Zealand.
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