Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of Lukki Casino (lukkicasino-online-nz.com). By creating an account or using our services, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree, please do not use our services.

1. Eligibility

To register and play at Lukki Casino, you must:

• Be at least 18 years of age
• Reside in a jurisdiction where online gambling is permitted
• Not be listed on any self-exclusion register or have a closed account with us
• Open only one personal account — multiple accounts will be closed and funds forfeited
• Not be acting on behalf of a third party

We reserve the right to request identity verification documents at any time. Failure to provide them may result in account suspension.

2. Account Registration

You agree to provide accurate, complete, and current information when registering. You are responsible for keeping your login credentials confidential. Lukki Casino will not be liable for any losses caused by unauthorised access to your account where you have failed to protect your password.

We may suspend or close accounts at our discretion if we detect fraudulent activity, misuse, or violation of these Terms.

3. Bonus Terms & Wagering Requirements

Bonuses are forfeited if you withdraw before completing wagering requirements. We reserve the right to modify or withdraw bonus offers at any time. Bonuses are non-transferable and not redeemable for cash unless wagering is complete.

4. Deposits & Withdrawals

All deposits are processed in NZD unless otherwise indicated. The minimum deposit is NZ$20. Withdrawals are paid to the same payment method used for the deposit where possible, subject to verification.

We reserve the right to request supporting documents (KYC) before processing withdrawals. This may include proof of identity, address, and payment method. Processing times vary by method — see our Payments page for specifics.

We do not charge fees on deposits or withdrawals, though your bank or payment provider may apply their own charges.

5. Responsible Gaming

We are committed to responsible gaming. Players can set deposit limits, session limits, and self-exclude via their account settings at any time. For help, visit our Responsible Gaming page or call the Gambling Helpline NZ: 0800 654 655.

Players who self-exclude must not attempt to re-register. We take every reasonable step to enforce exclusion but cannot guarantee 100% interception.

6. Fair Use & Prohibited Activities

The following activities are strictly prohibited and will result in immediate account closure and forfeiture of funds:

• Colluding with other players to manipulate game outcomes
• Using software, bots, or automated tools to gain advantage
• Creating multiple accounts (bonus abuse)
• Exploiting software bugs or glitches
• Providing false registration information
• Money laundering or any illegal financial activity
• Chargebacks or reversal fraud

7. Intellectual Property

All content on this website — including graphics, text, logos, and software — is the property of Lukki Casino or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Lukki Casino is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services, including but not limited to losses from wagering, technical errors, or service interruptions.

Our services are provided "as is" without warranties of any kind, express or implied.

9. Privacy

Your personal data is collected and processed in accordance with our Privacy Policy. By using our services, you consent to the collection, storage, and processing of your personal information as described therein.

10. Amendments

We reserve the right to amend these Terms at any time. Material changes will be communicated via email or a notice on our website. Continued use of our services after notification constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by and construed in accordance with applicable law. Any disputes shall be subject to the jurisdiction of the relevant courts. If a provision of these Terms is found unlawful, it shall be severed and the remaining provisions remain in force.

12. Contact Us

For questions about these Terms, contact us at [email protected]. We aim to respond within 48 hours on business days.