Safe Play Policy

Responsible Gaming

We care about every player. Our responsible gaming tools keep your experience safe, in control, and enjoyable.

Our Commitment to Safe Play

At Lukki Casino, responsible gaming is not a box we tick — it is central to how we operate. We believe gambling should be entertainment, not a source of stress or financial hardship. Every tool on this page exists to help you stay in control of your play, your spending, and your time.

New Zealand players have access to our full suite of player-protection features directly from their account dashboard. You can set limits, take breaks, or self-exclude at any time — no cooldown period, no waiting, no questions asked. Your wellbeing always comes first.

Player Protection Tools

Deposit Limits

Set daily, weekly, or monthly deposit caps. Once a limit is applied, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period.

Session Time Limits

Define how long you want to play per session. When your timer expires, you receive a notification and the session ends automatically.

Loss Limits

Cap the total amount you can lose in a given period. Once the limit is hit, games are temporarily unavailable until the period resets.

Reality Checks

Receive pop-up reminders every 30, 60, or 90 minutes showing how long you have been playing and your net balance for the session.

Cool-Off Period

Take a break from 24 hours up to 6 weeks. Your account is suspended during this time. This is reversible — unlike self-exclusion.

Self-Exclusion

Permanently close your account for a minimum of 6 months. During this time you cannot register a new account. Contact support to apply.

Warning Signs of Problem Gambling

Gambling becomes a problem when it stops being fun and starts affecting other areas of your life. Watch for these signs:

Gambling with money set aside for bills, rent, or food
Lying to family or friends about how much you gamble or spend
Feeling anxious, irritable, or depressed when not gambling
Chasing losses — betting more to try to win back what you lost
Gambling to escape stress, anxiety, or personal problems
Borrowing money or selling belongings to fund gambling
Missing work, study, or social obligations because of gambling
Failed attempts to cut back or stop gambling

If any of these sound familiar, we urge you to use our self-exclusion tool or contact one of the support services below.

New Zealand Support Services

Gambling Helpline NZ

24/7 free and confidential support for problem gamblers and their families.

0800 654 655

www.gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling, support groups, and resources across New Zealand.

0800 664 262

www.pgf.nz

Gambling Commission NZ

Official regulatory body for gambling in New Zealand.

www.gamblingcommission.govt.nz

Under-18 Protection

Gambling is strictly for adults aged 18 and over. We verify age during registration and may request identity documents at any time. If you believe a minor has accessed our site, contact us immediately at [email protected]. Parents and guardians should use parental control filtering software to block gambling sites on shared devices.

Accepted Payment Methods